-Concerned Citizen.
I Have been eating Panda Express for many years. I have never been disrespected by a manager, and district manager of a facility until now. Firstly, the manager had refused us food an hour before closing. My wife had to pull over while I had a disagreement with the manager until she stated her conduct was incorrect and had my wife pull back through. Once I had pulled through and wasted a half hour fighting to get my food, this manager didn't give soy sauce, or the marinade for the grilled chicken I use to pour over my order. I was so agitated! This was not how Panda Express has worked at least for me in any other states. Then to top this off, I ask for the district managers number. She refused me and told me to call when he would be in. The first thing he says as he answers the phone is he has been waiting to talk to me all day. And continues on to ask me about my part in business ownership [as I own several chains in partnership two being with a panda express i help manage]. The whole time I'm talking he is badgering me about my finances and cutting me off. He just kept repeating he has someone else listening over and over. At the end of the call he ended up NOT replacing my order, but a portion! After the disrespect, rude, uncultured person that is managing a restaurant for your line raised his voice and cut me off trying to tell me how HE FELT after all the wrong his branch had done, he simply says he won't argue with me and hangs up on me! This is a sad day for you a Panda. These are the types of managers that soil your name and prevent people from being repeat customers. I look forward to your resolution. I will also be placing Google reviews, Facebook posts, and anything else I can to make the public aware of how customers are treated. I hope you can remedy this situation and all parties involved. Needless to say corporate will be involved and this won't be ending here.
Fast food chain. Food today was ok. Busy, well staffed but the food was not being made fast enough to keep up with the crowd. Dinning room was a bit messy. Everyone was nice and helpful.
Can't wait for this to go up north in Petoskey area. Have eaten at Panda Express in Oklahoma City for 15 years. LOVE IT...!!!
This place is okay. Orange chicken was not super fresh, but we were also there 15 minutes before close, so understandable. Staff was friendly to us. If you are looking for really good Asian food, though, head to Blossoms across the street.
Food is typical Panda Express quality so no surprises there. But customer service can be very hit or miss, especially if you use their app.
Terrible Customer Service,
Panda Express is a US Meal Takeaway based in Bay City, Michigan. Panda Express is located at 4107 Wilder Rd, Bay City, MI 48706, USA.
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