Most welcoming friendly professional and competent service department I've ever worked with. They are flexible and accommodating. Shannon and crew are the best!
Met with friendly and knowledgeable staff. My vehicle was thoroughly checked over and repair or replace action was fully explained to me including cost and time needed to correct and complete the actions. I feel when I leave after proper service has taken place, that I have a 'new car feeling'. That is why I return to Thelen for all of my service needs on my Subaru.
Our salesperson Calyb was very knowledgeable and courteous, helping us with our Outback purchase. Our experience overall was positive, and all of the staff were friendly and professional.
I had a fantastic experience purchasing a vehicle from Greg at Thelen Subaru. I came to him with a list of four different vehicles to drive, including new, used, and cars from other Thelen lots, and he was knowledgeable about each manufacturer and model. He was extremely patient and understood how important it was for me to feel confident about the car I chose. I decided to purchase a Subaru Crosstrek and am loving my choice! I would recommend working with Greg at Thelen Subaru if you are in the market for a new or used vehicle and want to rest easy knowing you made the best choice for yourself.
The service staff is amazing. The waiting lounge is accommodated with snacks and beverages. And if you want a bite to eat while your vehicle is being serviced, they'll give you a car to go eat! Awesome service.
Thelen Subaru is a US Car Dealer based in Bay City, Michigan. Thelen Subaru is located at 4211 N Euclid Ave, Bay City, MI 48706, USA.
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